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Terms Conditions

Our terms explain how your account works, what you can expect from us, and what we need from you when you deposit via bKash, Nagad or Rocket, play slots or live tables, and request withdrawals.

Account eligibilityDeposit & withdrawal rulesGame access limitsResponsible playDispute resolution

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Our Terms Structure

999k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 999k, you agree to these terms and to follow the rules that govern deposits, gameplay and withdrawals. We operate subject to the laws of our licensing jurisdiction, and access depends on your local law and eligible regions — if online

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gaming is restricted where you are, you must not create an account. We reserve the right to verify your identity, location and payment details before processing any withdrawal. Deposits made through bKash, Nagad or Rocket are matched to your account wallet within minutes, and winnings become
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withdrawable once turnover requirements are met. We may update these terms from time to time; continued use of your account after changes go live means you accept the revised version. If a dispute arises, we commit to resolving it fairly through our internal support process first,
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and if that does not work, through the dispute mechanism named in our licence. You must be of legal age in your region to hold an account, and you are responsible for ensuring your use complies with local regulations. We do not guarantee uninterrupted service —
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maintenance windows and provider downtime can happen — but we aim to keep the lobby live and accessible whenever possible. Misuse of bonuses, multiple accounts, or fraudulent payment details will result in account suspension and forfeiture of funds.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP

Questions About These Terms

If any clause is unclear or you need specifics on how a rule applies to your account, reach us through live chat, email or the help section. We walk you through account eligibility, payment rules and game access so you know exactly what each term means before you play.

Team online

Live Chat

Open the chat bubble in the bottom corner and ask about account rules, Deposit references, withdrawal timelines or any clause in the terms. Our team replies in minutes and explains how each rule works in plain language.

Email Support

Send your question to our support email with your account ID or the section reference. We respond with the full explanation and any relevant policy extract so you have a written record of the answer.

Help Centre

Browse the terms FAQ and policy articles in the help centre. Each article breaks down one clause, shows examples and links to the full terms document so you can see the exact wording in context.

POLICY COMMITMENTS

How We Handle Your Account

We keep your account secure, verify every withdrawal request, and follow a clear process when disputes arise. Below are the operational commitments behind our terms — the checks we run, the timelines we follow, and the contact paths you can use if something does not match what the terms promise.

Identity Verification

Before your first withdrawal, we ask for a government ID scan and proof of address. This step protects your account from unauthorized access and ensures winnings reach the right person. Verification usually clears within a few hours.

Payment Security

We encrypt every bKash, Nagad and Rocket transaction and do not store your wallet PIN or OTP. Payment records are retained for the period required by our licence, then securely deleted. You can request a copy of your transaction history anytime.

Dispute Process

If you believe we applied a term incorrectly, open a ticket through your account page. We review the case within two business days, share our findings, and escalate to our licensing authority if you remain unsatisfied with the outcome.

Terms Updates

When we revise the terms, we post the new version on this page and send an in-account notification. You have fourteen days to review changes before they take effect. If a change is material, we highlight it in the notification email.

Common Questions

You must be of legal age in your region and reside in an area where online gaming is permitted. We verify your location during sign-up and may ask for additional proof if your IP or payment method does not match.

No. The payment account must be registered in your own name and match the name on your 999k account. Deposits from third-party wallets will be returned and your account may be suspended pending a verification review.

We review each case individually. Minor violations usually result in a warning and an explanation of the correct process. Serious breaches — fraud, multiple accounts, bonus abuse — lead to account closure and forfeiture of any remaining balance.

We update terms when licensing requirements shift, new payment methods launch, or operational processes change. Updates are posted here and you receive an in-account notification at least fourteen days before the new version takes effect.

Yes. General account rules in these terms always apply. Each promotion also has its own specific conditions — wagering requirements, game restrictions, expiry dates — listed on the promo page when you opt in.

The complete terms are on this page. Scroll through each section for the full text, or download the PDF version linked at the bottom of the page. We recommend saving a copy when you open your account.

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