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How we handle your information

When you open an account at 999k, we collect the details needed to verify your identity, process bKash or Nagad deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and your rights around the data we hold.

Account verificationPayment processingSecurity monitoringContact preferencesData retention
999k How we handle your information
DATA PRACTICES

How we protect your account information

We encrypt payment and login data in transit and at rest. Session cookies expire after you log out. Support staff see only the details they need to resolve your issue, never your full payment credentials or withdrawal PIN.

What we collect

Registration asks for your name, mobile number, date of birth and preferred currency. Deposits via bKash, Nagad or Rocket add transaction identifiers so we can match incoming payments to your account.

How we use it

Account data verifies your identity during withdrawals and lets us contact you about transactions or account alerts. Session logs help us troubleshoot login problems and investigate disputed bets. We aggregate anonymised patterns to improve game recommendations and payment flows.

Cookie notice

We use session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to see which game categories visitors explore.

Your rights

You can request a copy of the personal data we hold, ask us to correct mistakes, or delete your account and associated records.

REACH US

Privacy questions and data requests

If you want to see what data we hold, request deletion, or ask how we process payment information, our support team can walk you through the steps. Open a ticket from your account dashboard or message us directly.

Account data requests Log in to your 999k account, go to the support section, and open a ticket asking for a copy of your data or to delete specific records.
Payment privacy Questions about how we handle bKash, Nagad or Rocket transaction details go to the same support channel. We explain what payment processors see and what stays on our system, so you know exactly where your wallet information lives.
Policy updates When we revise this privacy policy, we post the new version on this page and note the date. Check back occasionally if you want to stay current, or ask support to highlight what changed since your last visit.

Privacy and data FAQs

Payment processors see the transaction identifiers needed to confirm deposits and withdrawals. We do not share your mobile wallet PIN or account password with game providers, advertisers or third parties outside the payment flow.

Active account data stays available while you use the platform. After you close your account, we retain transaction logs and verification documents for the period required by applicable regulations, then delete personal identifiers from archived records.

Yes. Log in, open a support ticket, and request a data export. We send a file containing your profile details, deposit and withdrawal history, bet records, and session logs within a few business days.

You can still log in and play, but you will need to enter your credentials each session and reset any layout or language preferences. Session cookies are essential for keeping you logged in across pages.

We send promotional messages only to the mobile number or email you registered, and only if you agreed to receive them. You can unsubscribe from marketing at any time in account settings without affecting transaction notifications.

Go to account settings, edit the fields you want to change, and save. For name or date-of-birth corrections that affect verification, contact support with a document proving the correct information so we can update it securely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.